Welcome! This Statement of Privacy and Security (“Statement”) governs the websites and online services for ultimateears.com and makemusicsocial.com (“Site” or “Sites”) which are owned and operated by Logitech Europe S.A. (collectively referred to as “we,” “us,” “ours”). Please take the time to review this page and contact us at http://support.logitech.com/response-center with any questions or concerns.
You may register at our Site and provide personal information, at such times as when you download software, register new products, access product information, features or programs, or sign into a page that requires authorization. This may include your name, email address, physical address, credit card number, etc. You may also provide demographic information such as your age, education level, household income, and whether you are a personal or business user. You will know what you submit in each case, because you will manually enter the information. If you choose not to register and provide this information, you can still use most of the Site. Unfortunately, you will not be able to access areas that require registration.
We do not knowingly collect personally identifiable information from users under the age of 13. If we are made aware that we have such personal information, we will take reasonable steps to delete that information.
We automatically collect on our server logs certain information about your computer hardware and software when you visit our Site. This information may include such things as your IP address, operating system, a description of any products connected and how such products are used, browser type, domain names, access times, service provider and referring website addresses.
We and our third party service providers collect non-personal information about how you use our Site through cookies, Internet tags (e.g., web beacons) and other technologies in the aggregate, and track navigational data. We also collect information such as the URL of the website you previously visited, the pages you visit within our Site and any transaction details (downloads, requests, etc.). This information is used to understand how you interact with our Site, and help us optimize our marketing efforts to include managing our advertising on other sites providing you ads based on your activities on our Site.
You can log in to our Site by signing in with your social network login credential services such as Facebook or Linkedin. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook give you the option to post information about your activities on this Site to your profile page to share with others within your network.
Our shopping cart and checkout pages may have the look and feel of being on our Site, however the payment information, including credit card information, that you submit on these pages is collected by our payment processor and not collected by us. Our payment processor is authorized to collect and use the submitted information only for the purposes of providing this service.
We recommend you read the privacy statement of our payment processor, viewable where your information is collected.
We only use your personal information for the purpose that you provide it to us (e.g., technical support when you provided information for that purpose). We use this information to communicate with you either via the Internet or e-mail. (The only exceptions to this Statement are “service and follow up e-mails” that may notify you about system downtimes, product problems or recalls, password reminder e-mails, and information after you have purchased a product.).
If you submit personal information to any third party websites linked to or from our Site, your information is governed by their privacy statement. We encourage you to carefully read the privacy statement of any website you visit.
We also use anonymous and aggregated data to create statistics and reports for various business purposes. We may aggregate anonymous data and share the anonymous data with our co-marketing partners in order to offer all our customers potentially desirable products and services as well as to improve our content and services.
We will periodically send users e-mail messages about our products and services. We also use tracking pixels to determine, in the aggregate, how many people open our e-mails.
Personal information collected on the Sites may be stored and processed in the United States or in any other country Logitech or its affiliates, subsidiaries or agents maintain facilities. By using the Sites, you consent to any such transfer of information outside of your country. Logitech complies with the U.S.-E.U. Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Logitech has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program, and to view Logitech’s certification, please visit www.export.gov/safeharbor.
Logitech also complies with the European Commission’s standard contractual clauses for transfers from data controllers to data controllers and to data processors established outside the E.U./E.E.A.
We do not share, trade, rent, sell or otherwise disclose our customer or user information to unaffiliated companies. We disclose information you submit only as follows:
In the event that we disclose your personal information as set out above, we will require third party organizations to protect and maintain your information in compliance with our policies.
Except as set forth above, we will not disclose your personal information to any third party, including advertisers, without your explicit consent.
You have the ability to direct us to update or delete/deactivate certain information pertaining to you by using any of the methods listed below:
Postal Mail: Logitech Pr ivacy Officer, 77600 Gateway Blvd., Newark, CA 94560 in the USA or Logitech Privacy, EPFL - Quartier de l’Innovation, Daniel Borel Innovation Center, 1015 Lausanne in Europe
Web Site: link
You can also use these vehicles to request removal of your personal information from the blog, community forums or other public areas on our Site. We may not be able to remove some or all of your personal information, in which case we will let you know why. You may stop the delivery of marketing e-mails by following the unsubscribe instructions contained in the email received or at the subscription management page on our Site. We will respond to your request to review the information we have on file for you within 30 days from receiving such request.
We provide you the opportunity to “opt-out” of having your personal information used for certain purposes whenever we ask for this information. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements.
Logitech is committed to the protection of your personal information. We use a variety of security technologies and procedures, including SSL encryption, to help protect your personal information from unauthorized access, use, or disclosure.
We will occasionally update this Statement. If there are material changes to this Statement or to how we will use your personal information, we will prominently post such changes prior to implementing the change. In any case we will not make any changes that are less protective of your personal information collected in the past without your consent.
We encourage you to periodically review this Statement to be informed of how we are protecting your information.
Revised May 9, 2016